Troubleshooting

ZED Box Mini not booting #

If your ZED Box Mini does not turn on after a shutdown, follow these steps to diagnose the issue.

1. Check Power Connection #

Try these steps to force a boot:

  • Unplug both the power cable
  • Check with a voltmeter that the voltage value is 12V
  • If the voltage is correct, replug the cable, otherwise contact the support team at support@stereolabs.com for further assistance.

2. Check the Power LED Status #

Locate the power LED on the front panel and determine its status:

🟢 LED is ON #

  • This indicates a software issue requiring a hard reset of the device.
  • The ZED Box software may have been corrupted due to an improper shutdown.
  • Important: Always shut down the device properly by software before removing power to avoid software corruption.

⚫ LED is OFF #

  • If you have already tried the power cable procedure, this suggests a hardware failure.
  • Contact Stereolabs Support for further assistance.

Issues flashing the ZED Box Mini #

If you encounter issues while flashing your ZED Box Mini, follow these steps to troubleshoot the problem.

Force Recovery Mode #

If the flash procedure fails, it is likely because the ZED Box Mini is not in Recovery Mode before launching the flash script.

To verify that the ZED Box is in “Recovery Mode,” enter the following command in the host PC’s command line console:

lsusb -d '0955:'

If the device is correctly in Recovery Mode, the command should return:

  • NVIDIA® Jetson™ Orin Nano 4 GB: an NVIDIA® device with VID:PID 0955:7623 should be listed. e.g. Bus xxx Device yyy: ID 0955:7623 NVIDIA Corp. APX
  • NVIDIA® Jetson™ Orin Nano 4 GB: an NVIDIA® device with VID:PID 0955:7523 should be listed. e.g. Bus xxx Device yyy: ID 0955:7523 NVIDIA Corp. APX
  • NVIDIA® Jetson™ Orin NX 8 GB: an NVIDIA® device with VID:PID 0955:7423 should be listed. e.g. Bus xxx Device yyy: ID 0955:7423 NVIDIA Corp. APX
  • NVIDIA® Jetson™ Orin NX 16 GB: an NVIDIA® device with VID:PID 0955:7323 should be listed. e.g. Bus xxx Device yyy: ID 0955:7323 NVIDIA Corp. APX

If the ZED Box Mini is not in Recovery Mode, follow again the Force the ZED Box in Recovery Mode guide accurately.

If the issue persists contact Stereolabs Support for further assistance.

Bad Communication #

If the device is in Recovery Mode and the flash procedure fails, please verify the following conditions and retry:

  • Avoid using virtual machines.

  • Avoid using WSL2.

  • Use a shorter USB cable.

  • Use a different host PC USB port, preferably one directly soldered to the motherboard.

  • Try using a different host Ubuntu PC.

  • Disable USB autosuspend with the following command:

    sudo bash -c 'echo -1 > /sys/module/usbcore/parameters/autosuspend'

If you are unable to resolve your issue, please reach out to us at support@stereolabs.com for further assistance.